Exchange / Returns & Refunds

Easy Exchange Policy

At Maayu’s our aim is to provide 100% satisfaction to our customers. We want you to shop with confidence.

We do a proper quality check for each order before packing. Our size chart has been prepared keeping in mind nepali standard which fits perfectly for the mentioned age group. By any chance size wont fit we can exchange it immediately.

Following are the details of the exchange policy that is applicable for all the items sold on Maayu’s:

  • Clothing & Footwear items: 7 Days; Exchange / Return and Refund

Please send us a mail to email id: [email protected] with order id or call us in number: +977-9823404777

Easy Returns Policy

At Maayu’s our aim is to provide 100% satisfaction to our customers. We want you to shop with confidence. If for any reason you are not satisfied with the product, we are here to help.

Following are the details of the return policy that is applicable for all the items sold on Maayu’s:

  • Clothing & Footwear items: 7 Days; Return and Refund

Please return your purchase in its original packaging with all the parts(tags) and with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning and it must be unused, unworn and unwashed (Fashion products can be tried on to see if they fit and will still be considered unworn)

Please note If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Please fill the Returns Form or send us a mail to email id: [email protected] with order id and we will contact you back for return.

Returns Form

Refunds Policy

The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verification at our end (1 – 2 days). The mode of refund may depend on the mode of payment used at the time of placing the order.

refund policy