Shipping Policy

Maayu’s ships it’s products almost all parts of Kathmandu and started shipping outside valley to all major cities in Nepal. Orders placed will be shipped within 24* hrs. We ship on all days except Saturday and National Holidays.

Shipping Charges: A free shipping is applicable on all orders within Kathmandu valley and Rs. 100 outside all major cities.

Estimated Delivery Time: Kathmandu valley is serviced by our own delivery executive, the delivery time would be within 1 to 2 business days. (business days exclude Saturday and other holidays). For other mentioned cities we have partnered with delivery companies and the delivery time would be within 3 to 4 business days.

Cash on Delivery and Home Delivery: Available in these cities Kathmandu, Pokhara, Butwal, Bhairahwa, Itahari, Hetauda, Dharan, Biratnagar, Birgunj,  Birtamode and Narayanghat.

Tracking Packages: You can track your order from our website after placing the order. Order details and the tracking number (order number) of your consignment will be sent to your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. 

Non-availability on Delivery: Our delivery executive will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

Address Change: You can change the delivery address of your order only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order are shipped. However, if there are any variations in the charges/taxes (if any) applied for the original delivery address used while placing the order v/s the delivery address to be updated, the request for updating the delivery address might not be accepted.

Note: These shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.

The shipping charges can be modified by Maayu’s at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.

Maayu’s ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Maayu’s is not liable and would request its users to cooperate as Maayu’s continuously tries to nought such instances. Also, Maayu’s reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s).